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Why The Term “Social CRM” Is Just STUPID!

SocMed Sean

Social CRM. Does adding Twitter to your CRM process make it more social? SalesForce has really gone eyeballs-deep into the Social CRM space by recently purchasing Radian6 , the leading social monitoring tool on the market. ALL CRM IS SOCIAL. Let me repeat that. Don’t believe me?

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How (and why) to post to Instagram from PC or Mac

Sprout Social

When Instagram launched in 2010, users could only share square images from their mobile devices. If you’ve ever attempted to create an Instagram post using an image that’s stored on your company server, you know the process isn’t ideal. Posting to Instagram from your company laptop or desktop prevents this misstep. Social CRM.

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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

Influence mining is primarily being used in two corners of the social Web – for identifying and engaging with categorical or brand authorities; and for adding information to customer service interactions. JB : How are companies incorporating influence metrics into their marketing? Should companies treat customers differently?

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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity SMM

With 92% of companies now incorporating social media into their marketing efforts, it’s no longer sufficient to just “be there” on social networks. 25 Social Media Facts and Statistics. Just 4% of marketers said their companies were “very effective” at measuring social marketing in 2012.

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Why Choose a Social Media Management Tool Over a Native Tool?

agora pulse

If you use a social media dashboard like Agorapulse instead, you can access these features in a single place: Post scheduling so you can plan ahead and batch tasks instead of posting in real-time. If needed, you can schedule post notifications on the mobile app , where you can create Stories or add Instagram filters. Social CRM.

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The Bees Awards Winners 2010

Mindjumpers

Best Use of mobile: The brpr Group. Best Social CRM: Saatchi & Saatchi Los Angeles. Similar Posts: The Nominees For Best Social Media Work – The Bees Awards. The Bees Awards – First International Social Media Award Show. Companies Embrace Social Media. Best Writing: Wieden+Kennedy.

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Customer Service on Twitter: Top Brands Respond To Only 14% Of Tweets

The Realtime Report

Brands must use social customer relations management systems to find and prioritize social media comments and help requests in real time. Looking at the results reveals some major pointers for social CRM: Listen for your brand’s name – with or without the @ symbol.

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