Convince & Convert

JULY 6, 2010

Take a look at the company’s philanthropic endeavors and cause-related initiatives, especially in the area of Corporate Social Responsibility (CSR). Be Committed to CSR As mentioned, it’s critical to be transparent when it comes to a company’s CSR program, especially when harnessing social networking platforms.

CSR 139

CSR Social Media Strategy Consultant 139

Convince & Convert

MARCH 28, 2012

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 129

CSR Airlines Loyalty Hashtag 129

Convince & Convert

MARCH 28, 2012

In all, it took one hour…17 minutes…33 seconds for the CSR to work with another department to see if the flight I needed was available, get an updated ticket price, rebook the flight, and complete the transaction. Want to save your organization precious “human CSR capital?” Fantasy Dashboard: The Customer vs. the CSR.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

JULY 28, 2010

[link] Doreen DeJesus 5 Ways to Turn Helpfulness Into Marketing Greatness – [link] [link] Amelia Timbers RT @Flowtown: Forget The Hard Sell And Try Being Helpful Instead by @jaybaer [link] > core of #CSR [link] Larry Center The secret to social media marketing — be helpful to our customers, don't focus on features of our own products (..)

Social Media 151

Social Media Strategy Consultant B2B 151