Convince & Convert
MAY 11, 2010
Not in a “here’s our FAQ&# way, but in a vigorous, social media way. And if possible, I’d recommend having employees closest to the product (designers, engineers, product marketing, customer service) be the stars of the show, not executives or marketers. Give this a try will you?
Hootsuite
SEPTEMBER 16, 2022
To succeed in a social media, you need the right skills, the right knowledge, the right training — and the right social media marketing tools. Each social media platform operates as a silo. The right social media marketing stack quite simply makes you a better marketer. Social media scheduling tools.
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Convince & Convert
AUGUST 10, 2010
Last week, I interviewed three men that are helping create an all-new field of marketing and customer service – the emerging discipline of influence mining. Influence mining makes the old school, direct marketing notions of sorting consumers by purchase history seem dinosaurian by comparison. Customer service?
Hootsuite
JANUARY 24, 2024
Book a Demo What are social media customer service templates? Social media customer service templates are pre-written, standardized responses. They’re designed for use by busy social media marketers and content creators when interacting with customers and followers on social media platforms.
The Realtime Report
DECEMBER 10, 2012
The questions or comments used for the study were meant to elicit a response, based on the social media management best practices of several industry experts. A question from their FAQ page. Looking at the results reveals some major pointers for social CRM: Listen for your brand’s name – with or without the @ symbol.
agora pulse
MAY 12, 2020
If necessary, you can ban users from the social CRM, too. Agorapulse’s connection to Facebook’s Marketing API and Graph API means that comments are in sync 100% of the time. (If If you want to learn more about how it’s done, this FAQ will definitely help.).
Convince & Convert
SEPTEMBER 14, 2010
The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Leaving the etiquette alone for now, our focus is how marketers need to approach our targets.
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