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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. But good communities are more than support channels. An effective support community relies on members to generate much of the support. It’s Worked Before.

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Effective collaboration with wikis | DavePress

Buzz Marketing for Technology

‹ links for 2008-07-07 • links for 2008-07-08 › Effective collaboration with wikis. July 8, 2008 in wikis | 9 comments. Much of this stuff is standard across any kind of online community, and I don’t claim to be very original in any of this. However, for what it’s worth, here are my thoughts: 1.

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The KISS Method For Determining Social Media ROI

SocMed Sean

The dangers of ignoring knowledge management is that employees who leave your organization take their “tribal knowledge” with them, resulting in loss of access to the information and increased training costs for the persons’ replacement. Encourage them to share solutions to issues that they have identified.

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Nuggets from Social Media workshops as of late. : Community Group Therapy

Buzz Marketing for Technology

I’ve done a number of workshops the past few months with clients designed to do two primary things: Land a common understanding across the teams involved around what social media, communities and influencer programs really are and more importantly why it matters to a business. Lots of diverse versions of this.

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How My Creator Startup Made 4-Figures in 5 Months While Working a 9 to 5

Buffer Social

Google Drive’s folder system was too clunky and didn’t have the features I wanted to build my Wiki-like knowledge base, so I chose Notion. After trialing a few paid products,  I built my own on Airtable as a more cost-friendly option. A content brief will also be issued.

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How Social Media can Fix the Troll and Bullying problem

Laurel Papworth

Bullying can be a contributing factor in suicide and damages whole communities not just the bullied. Because they reflect back the community values with a twist. Wow there are SOOO many examples of the community taking issue with a troll. Director of Prosecution Community Consultation. Comedians are trolls.

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Your Organizationopedia - Make it Stop!!

Social Media Strategery

Enter Intellipedia , the gold standard of wikis behind the firewall. Intellipedia is the Intelligence Community’s wiki that is open and editable to anyone with the appropriate clearances within any of the 16 Intelligence Agencies (keep in mind that the FBI is included in this). Wed, Oct 1, 2008 Government 2.0

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