Reputation Management with Dissatisfied Customers and Word of.
Techipedia: Tamar Weinberg
MAY 19, 2008
Here’s what Sprint is thinking: you’re wasting our valuable customer service dollars and our errors are costing us too much money, so we’ll drop you and we’ll save big. Do you want to focus on reputation management issues to no end because of something that could have been dealt with in better ways?
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