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Social Listening Vs. Social Monitoring: What’s the Difference?

Oktopost

It monitors likes, comments, mentions, hashtags, and other engagements to evaluate your brand’s online presence and detect issues (like product problems) or opportunities (like increased demand for a specific feature) as they arise. Social listening helps B2B organizations analyze trends and customer sentiment at a macro level.

Sentiment 139
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Social media audience analysis: An easy tactical guide for 2025

Hootsuite

Plus, you can track relevant conversations, topics, and hashtags over time. To identify pain points and market gaps, monitor relevant: keywords topics, and hashtags. Combine these with sentiment analysis to identify areas of audience concern. In your social listening tool, monitor competitor names and hashtags.

Analysis 106
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How to Build a Social Listening Strategy [4 Real Examples]

Hootsuite

Use Quick Search to discover trending hashtags, brands and events anywhere in the world, or dive deeper for personalized insights on your brand. Hootsuite Listening doesn’t just track what people are saying — it uses enhanced sentiment analysis to tell you how they really feel. Visitors were not using tags or brand hashtags.

Examples 126
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Social Listening: Your Customers Are Talking. Are You Listening?

Keyhole.co

Use the best social media listening tools The best social listening tool offers keyword-tracking capabilities to help you create tracking systems to determine user sentiments and interaction trends. Hashtags and keywords : Track relevant hashtags and keywords in social media posts and marketing campaigns.

Sentiment 110
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Facebook monitoring made easy: A guide for social marketers

Sprout Social

Do you want to improve brand sentiment by tracking the ratio of positive to negative comments and reviews? Use sentiment analysis to see if brand perception skews more positively or negatively. It can also track brand keywords, search results and hashtag campaigns in real-time.

Facebook 100
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8 Social Media Competitor Analysis Tools To Help You Get Ahead

Hootsuite

Trending hashtags: A word cloud of the most-used hashtags from your competitors’ top posts based on your chosen metric. Post length: Average character count and number of hashtags in your competitors’ posts. Check out a selection of popular posts related to your search terms — you can filter by sentiment, channel, and more.

Analysis 111
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How and why you need to track brand mentions across networks

Sprout Social

An @-mention typically marks them, but they can also be in the form of tags, hashtags, comments or posts. For example, if someone posts about how much they love your new product and tags your company with a branded hashtag or @-mention, that’s a social media mention. Brand mentions help fuel online reputation monitoring.

Brands 118