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The Eight Best Social CRM Tools

Webbiquity SMM

Social customer relationship management (CRM) was being written about as a distinct product category as far back as 2008, but market interest really began to take off the following year. How does social CRM differ from traditional CRM? Market interest has remained fairly strong since then. 1) Infusionsoft. .

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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity SMM

With 92% of companies now incorporating social media into their marketing efforts, it’s no longer sufficient to just “be there” on social networks. 25 Social Media Facts and Statistics. Just 4% of marketers said their companies were “very effective” at measuring social marketing in 2012.

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The Nominees For Best Social Media Work – The Bees Awards

Mindjumpers

Best Use of a Social Media Platform. Best Use of mobile. Best Social CRM. Toyota’s Sponsafier campaign has got 4 nominees because of it’s social media success; the campaign engaged thousands of people. Best Use of a Micro-Blogging Platform. Best Relationship With Bloggers. Best Use of Media Press Room.

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9 social media trends to keep your eye on in 2012

Akamai Marketing

I’m putting my Carnack hat on and writing down the trends I see in social media for 2012. Social CRM: I predict in 2012, I think we’re going to see an increasing attempt to translate digital profiles back to a customer. 49% of people use their smart phones to do social networking.

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Customer Service on Twitter: Top Brands Respond To Only 14% Of Tweets

The Realtime Report

Looking at the results reveals some major pointers for social CRM: Listen for your brand’s name – with or without the @ symbol. The study looked at how long it took each brand to respond and the percent of total tweets that received a reply.

Brands 193
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Link Love Monthly: Best of March 2011

SocialFish

bitly’s Got a Brand New Mobile Site! Real-Time Analytics For Social Plugins (Facebook Developer Blog). The State and Future of the Social Media Management System Space (Jeremiah Owyang). 29 social networks that have at least one million visitors per day (Royal Pingdom). New in Gmail Labs: Smart Labels (Gmail Blog).

Sysomos 162
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

February 11th, 2010 |Written By: Jay Baer | View Comments Tweet Guest post by Bob Dennis , freelance Web designer with experience in everything from audio production to social networking. As mobile browsers become more powerful, Google and its partners decided to do things their own way. Also, $0.30