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Internal Facebook Poll Shows Decline in Staff Sentiment Around Whether the Platform is 'Good for the World'

Social Media Today

A recent survey of Facebook staff found that 51% of them agreed that the platform is 'good for the world', down from 70% just over a year ago.

Sentiment 218
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Strategies for Handling Crisis, Serving Customers, and Managing Negativity on Social Platforms

Social Media Strategies Summit

Encompass Pet Group has a similar setup to Broadridge, with a pocket of community managers tasked with monitoring the brand’s social platforms, plus dedicated paid media and organic social teams. In fact, Nationwide has built out platform-specific brand voices. “If But that doesn’t make it any easier to handle.

Platform 192
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Top 15 sentiment analysis tools to consider in 2024

Sprout Social

Decoding those emotions and understanding how customers truly feel about your brand is what sentiment analysis is all about. But tracking sentiment is no piece of cake. We’re talking about analyzing thousands of conversations, brand mentions and reviews spread across multiple websites and platforms—some of them happening in real-time.

Sentiment 113
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How to analyze customer sentiment to improve customer experience

Sprout Social

That’s what sentiment analysis is all about. In this post, you’ll learn what customer sentiment analysis is, why it matters and how to do it right. Table of Contents What is customer sentiment analysis? Why do you need to analyze customer sentiment? Why do you need to analyze customer sentiment?

Sentiment 125
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The Impact of AI on Social Media Marketing

Webbiquity SMM

For targeted advertising, the largest social media platform in the world builds user profiles using the smallest aspects of our social interactions. It’s not difficult to imagine how such content can make social media platforms addictive for users. Whoever said addiction can only be a consequence of substance abuse?

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Social media messaging: how to build a winning cross-platform strategy

Sprout Social

Consider also that social media messaging is totally different from platform to platform. Customer sentiment , highlighting whether people are happy, unhappy or indifferent to your messaging. This is especially true for up-and-coming brands or companies trying to juggle multiple social platforms.

Platform 129
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Social Listening Vs. Social Monitoring: What’s the Difference?

Oktopost

For B2B companies, social monitoring plays a crucial role in managing brand reputation and customer support: A technology firm like Microsoft might use social monitoring to track customer feedback on product updates or troubleshoot issues reported by users on platforms like LinkedIn or Twitter. Listen In: What is Social Listening?

Sentiment 139