Convince & Convert

JUNE 16, 2011

Guest post by Chris Book , CEO and co-founder of Chatterplug , a user review and rewards platform. There’s nothing more dangerous that a hollow review, or a 3 star rating. Further, while the ability of your customers to diffuse negative information about you increases, so does your risk for reputation hell.

Comments 155

Comments Brands Fashion Review 155

agora pulse

APRIL 7, 2020

Engagement: With e-clincher’s social inbox, you can view all comments, mentions, tags, interactions, and reviews in one convenient spot. You can also use the tool’s monitoring options to keep an eye on your brand reputation and to follow important keywords and hashtags.

Social Media Management 208

Social Media Management Social Media Tools Collaboration 208

Webbiquity SMM

AUGUST 16, 2010

Despite the widespread use of the phrase “social media marketing,&# marketing is not the only business use of social media, as John Jantsch reminds us. Here he outlines five ways that sales can use these tools as well, from social CRM to teaching prospects how to solve business issues.

Social Media 206

Social Media Tools Strategy Tips 206

Convince & Convert

FEBRUARY 11, 2010

Wil Stephens, CEO of Cube Interactive, shared in his review of Google’s Nexus One , “First up, I don’t really care much for apps. The Truth About the iPad Driving Sales with Relevancy and Utility [link] apprview4iphone (iPhone Reviewer) Twitter Comment From Blogs: Is It Curtains for the App Store?

Social Media 114

Social Media Strategy Apple iPhone 114

Convince & Convert

FEBRUARY 10, 2010

link] ethan Hi Jay, Thank you for the review. link] Andrea Pacheco How can social media kill email: @netpartner | [link] | #trends #tech #socialmedia (via @andreinfobase) [link] Social Media Review | Wizards of Alchemy [.] Find where your clients/contacts are in the social media realm.

Social Media 126

Social Media Marketing Social CRM Consultant 126

Sprout Social

SEPTEMBER 26, 2016

Reputation management is an essential part of an effective social media strategy. Since its launch in late 2013, Facebook Reviews has quickly become one of the most popular ways for consumers to leave direct, public feedback for brands. Manage Your Facebook Reviews From the Smart Inbox.

Review 40

Review Engagement Facebook Social CRM 40

Hootsuite

SEPTEMBER 16, 2022

Create an approval workflow to review all social posts before they go live. Learn more about social media scheduling: The 10 best social media scheduling tools. Social listening tools help you understand the intent behind the social conversation. This means you can monitor and protect your brand reputation.

Social Media 143

Social Media Tools Marketing Analytics 143

Convince & Convert

APRIL 8, 2010

RT @jaybaer: The Truth About the iPad [link] [link] dbenders The Truth About the #iPad | [link] – so far my favorite post / review of the #iPad [link] Alyssa G The Truth About the iPad by @jaybaer [link] – one small leap for man? Merrill The Truth About the iPad [link] [link] nateriggs Nice review Jay. link] Mike D.

iPad 133

iPad Content iPhone Wireless 133

Convince & Convert

JULY 20, 2010

Understand the Context of the Inquiry Match the topic of the desired content as observed in social conversations with the keywords identified in search. create review content about the latest and greatest TVs) 3. Package for Consumption Observe what types of content social media users are interacting with and where.

Social Media 137

Social Media Strategy Consultant Blogger 137

Convince & Convert

AUGUST 4, 2010

online comments + reviews [link] Convince & Convert [link] [link] Alexa Samuels. online comments + reviews [link] Convince & Convert [link] [link] Alexa Samuels. online comments + reviews [link] Convince & Convert [link] [link] Alexa Samuels.@jaybaer side of neg. side of neg. side of neg.

Social Media 128

Social Media Strategy Comments Course 128

Convince & Convert

MARCH 16, 2010

Twitter’s role as a conduit for the Zeitgeist is unrivaled, and it has almost single-handedly ushered in the era of real-time search, and social CRM. But, it’s the online equivalent of HBO – important more because of who uses it and the media’s infatuation with it, rather than the actual size and impact of its audience. I love Twitter.

Social Media 123

Social Media Strategy Foursquare Social CRM 123

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert.

CSR 126

CSR Airlines Loyalty Hashtag 126

Convince & Convert

MARCH 28, 2012

She is also founder and principal of Genuine Media, a marketing agency that helps clients build their individual and brand reputation through social media. Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert.

CSR 125

CSR Airlines Loyalty Hashtag 125

Convince & Convert

SEPTEMBER 1, 2010

Did you review? .&# So I’d spend more money on on a big online or direct mail campaign and then learn later that some tweaks here or there would have made it way more effective 6 months down the line rather than bombing miserably in 1 month’s time. I love the “we tried it before and didn’t work.&#

Social Media 119

Social Media Consultant Social CRM eBook 119

Convince & Convert

AUGUST 31, 2010

Are they not “social media&# tools? They’ve been around for a long time but I’d still consider them social media where conversation occurs. Even around products, amazon reviews, movie reviews, the comments on woot.com. What about forums? Consumers are discussing products and media.

Conversation 116

Conversation Social Media Social CRM Consultant 116

Sprout Social

DECEMBER 20, 2022

Social CRM: Generate customer profiles and add relevant information to help your customer support team. Review Management: Get notifications from Google My Business, Yelp, TripAdvisor, Facebook and Glassdoor. Solopreneurs, agencies and enterprise companies that want to track their online reputation. Who is this for?

Social Media 115

Social Media Tools Sentiment Small Business 115

Convince & Convert

APRIL 7, 2010

Recently, I had the good fortune of hosting the weekly #socialmedia chat (Tuesdays 9am Pacific) where social media types congregate on Twitter and answer three questions posed by the host. You can review the entire transcript here , as well as transcripts from the 52 #socialmedia chats that preceded mine. At least it is for me.

Foursquare 147

Foursquare Analysis Consultant Mobile 147

Convince & Convert

FEBRUARY 25, 2010

Guillaume will watch the top movies and post reviews to the ThinkGeek blog – thereby connecting this employee with the company’s fans in a perpetual feedback loop. For Part 1 of “Operation Guillaume”, the company launched an online poll of their fans to identify the highest-priority “geek” movies.

Social Media 117

Social Media Case Study Strategy Study 117

Convince & Convert

MARCH 3, 2010

Make Social Portable Facebook’s true genius isn’t Facebook.com, it’s Facebook Connect, allowing consumers to import their friends and their friends’ opinions onto hundreds of thousands of other Web sites.

Social Media 120

Social Media Strategy CoTweet CoTweet 120

Pixlee

JUNE 6, 2017

They can instantly “Google” products on their smartphones for a product review or scroll through Instagram to see what others are wearing and where they are shopping. and different types of social proof (videos, photos, text reviews, etc.) This is due, in part, to the growth of social e-commerce via social media platforms.

Badge 42

Badge Marketing Aggregator Influencer 42

Keyhole.co

OCTOBER 19, 2022

Manage brand reputation – As a social media monitoring tool, Mention tells you the conversations happening around your brand, you know how your brand is perceived online, and are able to manage it better. lets you and your team manage social media channels effortlessly by building scalable and collaborative workflows.

Analytics 52

Analytics Social Media Tools Price 52

Keyhole.co

NOVEMBER 30, 2022

Manage brand reputation: As a social media monitoring tool, Mention tells you the conversations happening around your brand, you know how your brand is perceived online, and are able to manage it better. lets you and your team manage social media channels effortlessly by building scalable and collaborative workflows.

Analytics 52

Analytics Social Media Tools Price 52

Convince & Convert

AUGUST 10, 2010

Jay, where can I check ur restaurant reviews ? Restaurant reviews (penned by my wife, influenced by me) are at [link] But, we're moving to Indiana today, so that project is going dormant. Customer service? Knowing whether to respond to or ignore negative comments on a blog? McCann , Viral Heat Did you enjoy this blog post?

Social CRM 131

Social CRM Influencer Klout Social Media 131

Convince & Convert

APRIL 22, 2010

Social CRM The new telephone. “Social media&# will change customer service more acutely than it will change marketing. Social CRM (customer relationship management) is the emerging discipline of providing personalized helpful, meaningful service and support using social channels like Twitter (and increasingly, Facebook ).

Social Media 127

Social Media Social CRM Loyalty Web 2.0 127

Convince & Convert

SEPTEMBER 21, 2010

[link] Jennifer Merritt Checking out the 39 Social Media Tools used by Jay Baer [link] [link] Jaffe Lighting The 39 Social Media Tools I'll Use Today [link] [link] Emory Cook Great post. And just out of curiosity, Jay, how many new restaurants do you regularly review in the forests of Flagstaff? Thanks for sharing!

Social Media 167

Social Media Strategy Consultant Tweetdeck 167

Convince & Convert

FEBRUARY 19, 2010

[link] Bogdan Donisan New post: Patrick @ Pure Driven: Turn the Tables on Social Media with NutshellMail [link] ( [link] ) [link] nutshellmail @jaybaer Thanks for the great review of #NutshellMail!

Social Media 115

Social Media Social CRM MySpace TweetBeep 115

Convince & Convert

JUNE 7, 2010

Delivering Happiness Delivers Indeed – [link] [link] Jaci Russo Great review of a book that sounds awesome! link] [link] Hot In Marketing Delivering Happiness Delivers Indeed | Book Reviews | Social Media Consulting – Convince & Convert [link] [link] LoriBurke I want to win this book too. See you there.

Social Media 118

Social Media Strategy Review Consultant 118

Convince & Convert

JUNE 29, 2010

Shirky points out that consumer-powered review sites like Yelp are just as valid as a critique from a professional restaurant reviewer, although perhaps for different reasons based on the collective knowledge and biases of each source. More people making stuff (100 million bloggers can’t be wrong) 2. Thanks for sharing.

RSS 117

RSS Collaboration Social CRM Consultant 117

Convince & Convert

AUGUST 2, 2010

More from Convince and Convert You Are Pissed Off at the Wrong Guy Taking Consumer Reviews Viral with Facebook Are you spending enough on digital marketing? This helps me keep this blog totally advertising-free. I hope to see you logged in at Facebook Success Summit!

Facebook 120

Facebook Social CRM Consultant MySpace 120

Convince & Convert

MARCH 25, 2010

Social media statistics and reporting, without the hassle. Social media statistics and reporting, without the hassle. link] [review of @swixhq) [link] Discovery Romania RT @jaybaer: Yea! [link] (via @jaybaer) [link] jenn_lee_ca RT @jaybaer: Yea! link] [link] Kelly Rusk RT @jaybaer Yea!

Social Media 117

Social Media Strategy Statistics Metrics 117

Convince & Convert

JULY 21, 2010

If your team uses social media at work, particularly for clients, you’ve got to have a policy. The FTC encourages social media policies be in place and reviewed. Remember all the hubbub last fall when the FTC released its Guidelines for Blogging and Social Media ?

Social Media 151

Social Media Policies Consultant Social CRM 151

Convince & Convert

JULY 22, 2010

Let’s look at a few examples of companies that have done this successfully: Yelp’s Elite Squad: Yelp operates a social networking, user review, and local search website for members to post reviews and get user feedback on local businesses and restaurants.

Social Media 127

Social Media Strategy Influencer Case Study 127

Convince & Convert

MAY 27, 2010

Maybe Tornados will send me some to review? What have you seen in the social media world lately that’s excited you? To celebrate their 100,000th Facebook fan, Tornados gave away 100,000 coupons for free boxes of taquitos. I’m bummed I missed that one. Great job Bulbstorm.

Consultant 121

Consultant Social Media Metrics Social CRM 121

Convince & Convert

SEPTEMBER 21, 2010

On-going monitoring: What are people saying about your brand and how can you use that information to either repair your reputation or identify opportunities? We examined what an operator really needed to manage their online reputation, simplified it and make it work, just for one industry. Joseph | RepuMetrix Inc.

Social Media 152

Social Media Radian6 Strategy SM2 152

Convince & Convert

APRIL 20, 2010

link] [link] Jamie Favreau Thanks for the lesson. I am sure a lot of people would like to know how to do this.

Hitwise 117

Hitwise Content Blogger Consultant 117

Convince & Convert

APRIL 28, 2010

Finding Your Influencers As noted in the study, the notion of true 1:1 marketing via social media is a bit of a fallacy. It’s really only possible in a reactive sense via social CRM, where individual complaints or questions can indeed be handled. CourtneyM This is a great review of the Forrester Research.

Social Media 144

Social Media Strategy Influencer Twitter 144

Convince & Convert

AUGUST 11, 2010

We may need a new moniker for Bloomington restaurant reviews. [link] jaybaer Thank you Amy. We're excited about the possibilities. link] jaybaer Some friends in AZ are taking over H&F. Any ideas? I've been whittling down the wine for a while, in preparation for the drive. link] jaybaer I can see me ending up there someday Connie.

Social Media 115

Social Media Strategy Travel Team 115