Janet Fouts

FEBRUARY 17, 2011

According to Altimeter Group’s Jeremiah Owyang , social CRM will give businesses a way to really focus on listening to what their customers want and still have time to do business. “Jeremiah Owyang’s vision of Social CRM where products that we want will find us, will be realized.

Social CRM 127

Social CRM Lithium Collaboration Small Business 127

Laurel Papworth

OCTOBER 19, 2010

What is Social CRM? Social CRM mixes up business information with personal tweets, LinkedIn and Facebook status updates. You can investigate it here at Google Apps Rainmaker social CRM store. Rainmaker: Social CRM for Google Apps. Social Currency: What am I worth? (8). by CloudCenter.

Social CRM 75

Social CRM Google B2B Social Networking 75

Convince & Convert

AUGUST 10, 2010

link] Hot In Business Why Influence Mining is the Next Gold Rush | social crm | Social Media Consulting – Convince & Convert [link] [link] Tomas Kazemekas Why Influence Mining is the Next Gold Rush – [link] [link] spiral16 RT @jaybaer: Why Influence Mining is the Next Gold Rush [link] [link] David Spinks Interesting thoughts.

Social CRM 132

Social CRM Influencer Klout Social Media 132

Dave Fleet

OCTOBER 31, 2011

The author, Adam Metz , takes the reader through a straightforward, easy-to-read summary of the concept and potential for social CRM, but that’s really only part of this book. The Social Customer is divided into three sections: Section One takes the reader through an overview of the topic of social CRM.

Social CRM 260

Social CRM Review Overview Energy 260

Koka Sexton

JULY 2, 2012

Businesses that embrace social customer relations management generate more traffic due to enhanced communication strategies. A good social crm helps businesses improve their customer engagement and interactions. The increased traffic requires good communication systems in order to meet their demands.

Social CRM 85

Social CRM Software System Marketing 85

Jeff Esposito

FEBRUARY 27, 2013

Last week a good friend posed a question in a social group about a company not getting back to her after tweeting to them about a duplicate charge. While I felt her pain, I went on a rant of my own about social CRM and the expectations that we have.

Social CRM 42

Social CRM Klout Case Study Social Media 42

Sherrilynne Starkie

JANUARY 11, 2010

(..)

Social CRM 210

Social CRM 210

SocialFish

APRIL 11, 2011

We have more modules planned for April, including one on monitoring, and another on creating a 6-week social media work plan. Here are the details: Selling Social CRM inside your organization. But how do your social media efforts fit into that equation?

Social CRM 186

Social CRM Module Policies ROI 186

Sprout Social

MAY 31, 2022

You can connect multiple Instagram Business Accounts to Sprout Social and choose which profile to publish your content to. Social CRM. Sprout’s social CRM lets you access conversation histories and relevant contact information so that you can personalize responses to incoming messages.

Instagram 135

Instagram Social CRM Hashtag Publishing 135

Dave Fleet

JANUARY 9, 2012

The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers ( here’s my review ). Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy (review coming soon). Content Rules ( here’s my review ). This year, I’m shooting for 36.

Social CRM 304

Social CRM Flickr Review ROI 304

Waxing UnLyrical

MAY 7, 2014

The Complicated Problem of Social CRM. Why: Social CRM isn’t always as easy to set up as it sounds. Why: In this WUL classic, I examine whether PR pros and firms themselves are the main source of negative public perception of PR in general. 4 Ways To Fix Your Facebook Problem. Frank Strong shares his ideas.

Social CRM 186

Social CRM B2B Conference Consultant 186

Hootsuite

SEPTEMBER 7, 2021

Social CRM (customer relationship management) is becoming the expected standard for businesses of all sizes. Brands can no longer afford to use social media in isolation. The valuable insights gleaned from social interactions need to be available to all departments. What is social CRM? 5 social CRM tools.

Social CRM 138

Social CRM Strategy HootSuite Microsoft 138

Dave Fleet

JUNE 28, 2010

then explores some core basic facets of business social media covering: The social media mindset. Developing a corporate social media approach. Current developments such as location-based tools, social CRM and VRM (vendor relationship management). Practical pointers including measurement approaches.

Review 261

Review Engagement Social CRM Social Media 261

Dave Fleet

APRIL 12, 2011

That’s why I was really interested to see a note from Shashi Bellamkonda on the Social CRM Pioneers group , pointing to some interesting research by Microsoft and Psychster on the effect of companies acknowledging issues via Twitter on the actions and perceptions of customers.

Social CRM 379

Social CRM Cost Microsoft Issues 379

SocialFish

APRIL 5, 2011

Avectra –We’re working with Avectra on an ambitious project to explore the implications of Social CRM for associations. We’ve been consulting with them on Social CRM trends and applications, we held an in-person group discussion with association executives who are on the front lines of these changes.

Review 150

Review Social CRM Consultant Module 150

Justin Levy

JANUARY 23, 2013

Industry experts, Justin Levy and Michael Brito , lead the charge along with special guest, Jason Keath , by giving practical advice on how companies can create their own social business strategy that will push them well beyond their competition.

Social CRM 275

Social CRM Overview RSS Social Media Management 275

agora pulse

JUNE 13, 2020

It’s also a full Twitter tool—including publishing, listening, and social CRM for your tweets and followers. If you want to test out Agorapulse, you’re in luck! They have a free trial AND a free quick analytics tool— Twitter Report Card. There are also a variety of subscriptions starting at $79/month.

Analytics 204

Analytics Tools Twitter Hashtag 204

Sprout Social

JANUARY 3, 2017

January 4, 2017: Maintaining a Social Media CRM. Sprout Product Focus: Social CRM. Organizing and keeping track of community members across social networks can be incredibly overwhelming. This week’s #SproutChat will focus on Sprout Social’s CRM features. New Year, new trends!

Upcoming 68

Upcoming Social CRM Tourism Travel 68

Mindjumpers

NOVEMBER 11, 2010

Best Social CRM: Saatchi & Saatchi Los Angeles. Best Use of Alternative Tool(s): e-dologic Publicis IL. Best Use of Media Press Room: Wenderfalck Kommunikation. Best Writing: Wieden+Kennedy. Best Art Direction: DDB Canada / Radar Vancouver. Best Student Work: Zorica Micic, Ana Hansen, Miami Ad School Berlin.

SMS 227

SMS Social CRM Technorati Eventful 227

Convince & Convert

APRIL 13, 2013

Jay is the founder of [link] and host of the Social Pros podcast. How Social Media and Smartphones Breed a Petri Dish of Negativity is a post from: Convince and Convert: Social Media Strategy and Content Marketing Strategy.

Social Media 146

Social Media Airlines Social CRM Avatar 146

SocialFish

MARCH 31, 2011

Our brand-spanking new free SocialFish white paper on Social CRM for Associations is here! Two important SocialFish announcements for ya: 1. Download it today and let us know what you think.

Module 160

Module Social CRM Proposal Focus Group 160

Pixlee

NOVEMBER 21, 2017

Gain Visibility into Influencer Engagement Rates and Follower Counts using Social CRM. The ability to find and add influencers, as well as enable them to publish content for your brand within Pixlee’s Social CRM tool already provides tremendous value for many brands. Quickly Build Landing Pages.

Social CRM 42

Social CRM UGC Aggregator Influencer 42

Dave Fleet

JULY 5, 2010

In recent months we’ve seen several interesting moves within the social media monitoring/social CRM space. Acquired by. Jive Software. January 2010. February 2010. April 2010. April 2010. Scout Labs. Lithium Technologies. May 2010.

Sysomos 334

Sysomos Alterian Filtrbox Attensity 334

Firebelly

NOVEMBER 21, 2011

By Jay Baer Too often, we try to wield these case studies as a crude evidentiary weapon, trying to persuade ourselves or our superiors that our belief system around social media, social business, social CRM and all that jazz is in fact correct. But in almost every case, you’re bringing a knife to a gunfight.

Social Media 168

Social Media Case Study Social CRM Study 168

Social Media Network Marketing

OCTOBER 15, 2010

Tying this invaluable data into a CRM solution generates sales leads, ideas for product direction and strengthens a company's image and brand. Opinionated social networking users become a virtual focus group, praising or complaining about a company's offerings, and coming up with suggestions for improvements or new products or brands.

Social Media 101

Social Media Social CRM Repository Wiki 101

Sprout Social

JANUARY 9, 2024

As one member of Sprout’s community, The Arboretum , put it, “With increasing amounts of data available, social marketers will focus on delivering highly personalized content to users.

Social Media 131

Social Media Sentiment Data Team 131

Social Email Marketing

JULY 28, 2010

(..)

Social CRM 86

Social CRM 86

Dave Fleet

JULY 18, 2011

People who are pressed for time and just want to get the answer with no frills may prefer quick step-by-step how-tos, for example, while others look for more social interaction and conversation. If you can, take the time (and/or money) to do the research to identify those needs.

Tips 353

Tips Social CRM Knowledge Base Reputation 353

Convince & Convert

SEPTEMBER 14, 2010

The debate on Social CRM (sCRM) could easily become a distraction. As marketers, we need to reach our customers where they are and social media’s potential in that regard is unquestionable. Look here for some clues [link] Do your homework – start here [link] – social CRM is not Advertising 1.0

Social Media 122

Social Media Social CRM Strategy Consultant 122

Webbiquity SMM

MARCH 15, 2018

As a full-suite social media management tool, Agorapulse pretty much does it all: monitoring mentions and comments and responding to them, social listening, analytics and reporting, social CRM, as well as, of course, scheduling.

Social Media 242

Social Media Tools Software Curation 242

Mindjumpers

APRIL 28, 2011

Best Social CRM. Best Marketing Within Social Games. Best Social Media Marketing Theory. Best Relationship With Blogs. Best Crisis Management. Best Reputation Management. Best Engagement With Customers. Best Use of Alternative Tools. Best Media Press Room. Best Branded Viral Video. Best Student Work. Best Student Brief.

SMS 170

SMS Social CRM Reputation Campaign 170

Sprout Social

AUGUST 25, 2022

Manage up to five social profiles. Scale engagement with tasking and social CRM tools. Manage up to 10 social profiles. . $89 per user/month billed annually (or $99 month-to-month). Access to the all-in-one Smart Inbox. Monitor profiles, keywords and location. Professional .

Social Media Management 131

Social Media Management Cost Social Media Price 131

Convince & Convert

JULY 12, 2011

Organizations need to be smart and think long term before investing in technology applications that facilitate internal collaboration (Jive, Lithium, Yammer), social listening (Radian6, Meltwater), measurement (Rowfeeder, Argyle), social relationship management (Sprinklr, Syncapse Platform) and social CRM (Nimble, JitterJam, Pivotal).

Jive 145

Jive Lithium Social CRM Yammer 145

Convince & Convert

JUNE 10, 2012

But in almost every case, the evidence that social media “works” is based on aggregate, anonymous data. Instead, the software titans bought the ability to combine social behavior with their existing database and CRM suites to create a true end-to-end social CRM solution. The New Social CRM Big Three.

Social CRM 126

Social CRM Hubspot HootSuite API 126

Social Email Marketing

OCTOBER 18, 2010

Despite discussions concerning the ROI of social media marketing and many questions regarding the how, what and when, it remains a fact that social media marketing exists and work, whether we debate it or not.

Social Media 75

Social Media Social CRM Social Bookmarking ROI 75

Bill Hartzer

AUGUST 4, 2011

In addition to IceRocket, Meltwater acquired social CRM company JitterJam in March 2011 and BuzzGain last year. IceRocket is a real-time search engine that crawls over 200 million blogs, as well as tweets, news, and videos that are each profiled, categorized and ranked.

Social CRM 101

Social CRM Engineering News Groups 101

agora pulse

NOVEMBER 6, 2017

A social media monitoring tool helps you stay in touch with your followers and listen to what people say about you and your industry. Some tools just give you the basics while others provide a more comprehensive, social CRM style solution.

Social Media 119

Social Media Tools Geotagging Social Media Management 119