Techipedia: Tamar Weinberg

AUGUST 14, 2012

We’ll head down under and discuss what an antipodean airline is doing with social, animation and web videos. The Kiwi airline is well known for their lighthearted safety videos. Combined, Air NZ’s online and offline presence has resulted in its place amongst the top 10 of the most successful airlines in social media.

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Airlines Marketing Statistics comScore 210

Pixlee

MARCH 30, 2022

With 250+ speakers, 600+ sponsors, and unlimited networking opportunities, Shoptalk 2022 reinvigorated in-person events, creating a space for the retail community to talk technology, trends, and consumer behavior in today’s increasingly digital world.

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Trends Retail UGC Authentication 75

Ignite Social Media

JUNE 12, 2017

A PR crisis can strike a brand at any time without warning – especially with today’s technology and how easy it is to have incidents recorded (looking at you, United Airlines ). Community Managers – The person or people who actively manage your social media channels need to be included in every step of a crisis.

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Social Media Airlines How To Communities 114

Likeable

SEPTEMBER 24, 2019

Community Management/Customer Service. For a master class in customer service on social, look no further than Airline Complaint Twitter. Whatever it is about air travel that has the ability to bring out the worst in people, airlines like JetBlue have learned to handle stress-induced vitriol with grace.

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Twitter Airlines Aggregator Meme 80

Webbiquity SMM

NOVEMBER 27, 2018

It’s an excellent platform for promoting events as well as engaging with others during the gathering, whether it’s a corporate-sponsored conference, a trade show, or some type of community involvement. Oreo famously got priceless PR coverage from its “You can still dunk in the dark” tweet during the 2013 Super Bowl.

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Team Marketing B2B Eventful 162

Convince & Convert

AUGUST 4, 2013

Here it is, in all its glory: We just saw a tweet from Google facts that an airline in India only hires women because they are lighter, so they save $500,000 in fuel!!! Whatever you (or your airport community manager) think is a real knee-slapper might end up causing a post like this to be written. I have eight issues with this: 1.

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Social Media Airlines Communities Sports 152

Keyhole.co

JUNE 19, 2023

This allows them to enhance brand awareness, stimulate engagement, and foster a sense of community around the brand. Fosters a community: When multiple users echo the same thought, they often create a camaraderie that turns the community around a brand. And the most prominent of all is UGC. JetBlue Airways This U.S.-based

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Social Media UGC Content Loyalty 52

agora pulse

MAY 15, 2017

Community Management. Second, how did this applicant build a community? Third, while we’d like to think that social media community management is all this … Source. … even for brands smaller than say, United Airlines or Pepsi. . … even for brands smaller than say, United Airlines or Pepsi.

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Social Media Management Questions Social Media Sample 127

The Realtime Report

JANUARY 9, 2013

According to Schema, the experiment “was a success on several levels” — even though the numbers are not large, the campaign produced a definite increase in followers. ”Our results show that our long-term value proposition is resonating and we can build a social media community around our brand,” says Schema.

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Social Media Strategy Case Study Airlines 186

Socialmedia.biz

FEBRUARY 24, 2019

Most of the brands that you love, for example, Apple, Southwest Airlines or Sephora, recognize social media marketing to be an integral part of how they spend their money, time and resources, which brings us to a simple, straightforward conclusion: Marketing is more about efficiency and less about ROI.

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ROI Social Media Airlines Proposal 132

Pixlee

MAY 24, 2021

The passenger revenue of airlines’ plunged by about 314 billion , about 55% of where it was in 2019. . Enter influencers and user-generated content (UGC) – the community-driven method for rebuilding trust in travel. Returning to Travel in Style with Community-Content. Reestablishing Trust.

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Travel Industry Influencer Tourism 52

Waxing UnLyrical

APRIL 2, 2013

My panel – also featuring Sandra Fathi of Affect and Ashley Pettit of Southwest Airlines – was on March 20. area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™. Based in the Washington, D.C., She also loves ABBA, bacon, cooking, dogs, and Elvis.

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Airlines Metrics Banking Consultant 217

Ignite Social Media

AUGUST 10, 2017

Sometimes you can make the most impact not by campaigns or contests, but by managing your community the right way. With all the drama surrounding airlines these days, we have to give it to Delta. From ice cream to airlines, that wraps up a few of our summer campaign favorites. Delta’s Positive Publicity Train.

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Social Media Airlines UGC Campaign 87

Rebekah Radice

APRIL 27, 2015

how long have you been serving the community). Share your history, unique abilities and commitment to your community. Build a Strong Community Culture. Take Southwest Airlines for example. From an empty gray concrete slab to an active, colorful community hub. Answer questions any customer or fan would have.

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Small Business Facebook How To Airlines 131

Webbiquity SMM

NOVEMBER 5, 2013

Now that Tom and I have compiled our lists, the word that keeps popping into my head is “community.” These thought leaders understand that the greatest product of a good idea is more good ideas, and it’s great to see that their generosity and thought leadership in online communities is being recognized.

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Twitter Airlines Syndication Blogger 188

SocMed Sean

NOVEMBER 14, 2011

If you have content that is valuable to your community , great, Post it up! Pick the channels that mean the most to your community and start with those. It’s much more reasonable to ask “did our community find that content to be valuable?” How about how the community feels about your competition?

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Social Media Social Networking Airlines SEO 235

Hootsuite

SEPTEMBER 14, 2023

For example, if you’re an airline trying to assess customer satisfaction, it might be hard to discern customers’ true feelings through surveys or customer service interactions. Gather honest insights Social media intelligence helps you to gain insights that are honest and unbiased.

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Social Media Sentiment HootSuite Analysis 102

Convince & Convert

NOVEMBER 14, 2013

This campaign could have easily come from a tourism board, an airline, or a hotel chain. Jessica Gioglio is a Social Media Strategist based out of Boston, Massachusetts who specializes in social media content, community engagement and crisis management. About the Jessica Gioglio: Follow @savvybostonian.

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Project Instagram Tourism Airlines 155

Convince & Convert

APRIL 4, 2013

JetBlue offered people with the first name April who were flying the airline on April 1 a JetBlue credit equal to the value of their flight. JetBlue communicated its surprise offer in a simple, yet eye-catching status update and linked back to the company’s BlueTales blog for more information.

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Airlines Travel Forums Curation 123

Laurel Papworth

OCTOBER 30, 2009

United Airlines broke a guitar. I think UnTied the anti- United community is an interesting development (was around before this incident though). In other words, it’s a typical airline stock.What do you think? This is a follow on from my posts on Cost of Inaction , also Steak and Shake and Apple vs Engadget.

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Cost Airlines Apple Price 99

Convince & Convert

JULY 4, 2012

Build an active community of brand promoters. Her work has delivered positive impact for world-class brands like McDonald's, JCPenney, United Airlines, Radio Shack, Whole Foods and more. Make discovery relevant. Solve problems that earn fan loyalty. Become the go-to personal assistant.

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Data Airlines Class Loyalty 114

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. We all know waiting on hold for-EV-ver on the phone, or standing in a l–o–n–g line, are a few of life’s most unpleasant, time sucking experiences.

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CSR Airlines Loyalty Hashtag 128

Audiense

MAY 10, 2016

With sports stars commanding large followings, we need to look further into the data to identify some of the brands that this community is actively following. They also have a 28% higher following than Malaysian Airlines. Part of the Affinity Report for the most followed accounts by Leicester’s followers.

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Social Media Airlines Sports Report 99

Convince & Convert

MARCH 28, 2012

Recently I needed to change a flight with United Airlines. So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. We all know waiting on hold for-EV-ver on the phone, or standing in a l–o–n–g line, are a few of life’s most unpleasant, time sucking experiences.

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CSR Airlines Loyalty Hashtag 127

Pixlee

SEPTEMBER 23, 2017

Ben Schlapigg is well-known in the travel blogging community, flying over 400K miles a year – the equivalent of 16 trips around the globe. An expert on how to do luxury travel using airline miles, he has partnered with many credit card companies and airlines to highlight this. One Mile at a Time. Jennifer Mel Tuffen.

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Travel Influencer Brands Airlines 66

Rebekah Radice

OCTOBER 19, 2015

KLM Airlines gets this. They’re building brand loyalty one comment at a time, allowing fans to become advocates, actively recommending the airline to other prospective customers. Want to become a valuable resource to your Facebook community? It’s no shock that happy customers tell others about their experience. Final thoughts.

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Facebook Marketing Airlines Metrics 114

Sprout Social

AUGUST 30, 2019

So, what does your business need to do to make sure you’re taking advantage of this community-building tool? At Natives, one of our favorite examples of this is Delta Airlines ’ #SkyMilesLife UGC story series. Here are five of our favorite tips: 1) Give us the BTS! Yes, styled and plated food photography looks amazing on your grid.

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Geotagging Instagram Real Estate Brands 109

Techipedia: Tamar Weinberg

JANUARY 15, 2013

Facebook isn’t just a social networking site; it is a way of staying on touch with people around the world, a place to bring people together and building communities, and a tool for sharing information. By always keeping his purpose in mind, Zuckerberg has been able to focus on creating the best product for achieving this.

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Press Release Airlines Skills Retail 192

Waxing UnLyrical

JUNE 12, 2015

“When airline gate agents announce ‘the last and final boarding call.’ area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™. . “It’s sustainable and it’s also profitable.” ” ~ John Friedman. ” ~ Jim Parsons.

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Airlines Flickr Consultant Meeting 100

Sprout Social

MARCH 16, 2021

Anticipating an increase in travel, booking service Hotels.com debuted their “revenge travel” commercials ahead of the start of spring break while airline JetBlue launched its own spring-themed sales campaign. More daylight, more destinations—and fares you won’t lose sleep over? We’ve got a plane for that.

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Questions Travel Brands Retail 111

Social Media Marketing

MAY 8, 2013

Salesforce has unveiled a Communities solution for the enterprise , which leverages its Chatter platform and other products to create portals that will allow external conversations to be brought into the company more seamlessly. Being a community manager is more than just posting to social networks on behalf of brands.

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Social Media Automotive Klout Flipboard 160

Sprout Social

JANUARY 25, 2021

A home goods brand, for example, will likely want to work with an influencer who is known for their DIY projects and actively engages with others in the crafting community. And airlines will undoubtedly want to work with someone whose post about their recent trip receives just as many Likes and comments as their non-travel content.

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Influencer Campaign How To Marketing 104

Bare Feet Studios

MAY 31, 2012

It has gotten a tremendous response from the travel blogging community and been written up in numerous places. As only the universe’s divine intelligence can arrange, Keliʻi was my seat mate on the Hawaiian Airlines flight this morning from Maui to Oahu. Links are all on the above article.) What a magical delight!

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Campaign Social Media Airlines Travel 81

Techipedia: Tamar Weinberg

MAY 19, 2008

Case #2: Continental Airlines Kicks Toddler Off Plane for Talking Too Much Now this just disappoints me. An eighteen-month-old boy and his mother were thrown off a Continental Airlines flight because a flight attendant couldn’t stand the little boy saying “bye plane&# throughout her safety instruction speech.

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Reputation Airlines Digg MySpace 100

Buffer Social

MARCH 19, 2020

In times like these, people look to each other, and to their communities to figure out how to respond. Social media is such an important communication tool in 2020, and we know as we all try to navigate unexpected and unprecedented challenges, many of your customers and teammates will turn to social media for some form of support.

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Social Media Management Social Media Retail Team 98

Convince & Convert

FEBRUARY 23, 2013

” In the study of more than 23,000 customers of 100+ brands, JD Power found that just seven companies were cited by consumers as being particularly adept at both social media marketing and social media customer service: Southwest Airlines. .” A one-pronged approach to social is no longer an option.” Virgin America.

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Social Media Banking Airlines Apple 141

Oktopost

SEPTEMBER 24, 2019

Companies with a bad reputation may suffer losses of revenue and stock value for a long time after such events — just ask United Airlines or Wells Fargo. Foster a culture of openness with your customers, workers, and community. Corporate reputation matters to all stakeholders: investors, employees, customers, and the industry at large.

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Reputation Press Release Airlines Company 83