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Brand Reputation Management: 10 Strategies to Avoid Damage

Hootsuite

Before we dive into the nuts and bolts of brand reputation management, we want to apologize. You’re probably going to get a parody version of Joan Jett’s “Bad Reputation” stuck in your head at some point during the reading of this article, and we can’t help but feel it’s our fault. And if you have no reputation? Are you snobby?

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4 Steps to Drive Sales with a Social FAQ | Blogging and Content.

Convince & Convert

Not in a “here’s our FAQ&# way, but in a vigorous, social media way. I would also make a point to solicit input from customer service and sales teams, as they have more day-to-day interaction with fence-sitters. Answer Man Once you’ve identified your top six questions, answer them.

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Dark Social in 2023: Here’s Why (and How) You Should Track It

Hootsuite

In an era when you can watch 700 review videos for a product on YouTube, we still turn to people we consider experts — friends, family, or niche communities — for purchasing advice. Or, learn new questions buyers have about products and use that to revise their product descriptions or FAQ pages. Try for free Ready for the next level?

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4 Best Practices to Apply to Your Social Media Customer Care Plan

Ignite Social Media

The social media landscape has changed over the last several months, especially when it comes to the expectations of social media community management and customer care. Try to create a few variations of each response so your community managers don’t come across as robots.

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2023 Guide to Insurance Social Media Marketing [6 Tried Tactics]

Hootsuite

Especially for insurers offering specialist coverage to connect with niche communities. This can develop their reputations as industry leaders. Idea 3: FAQs with your in-house experts This expands on the idea of educational content. Or use a consistent graphic treatment so your FAQs are easily recognizable.

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Healthcare Social Media Policy: Examples + Free Template

Hootsuite

Brand representation Brand safety is especially important in healthcare, as a misplaced post or poorly handled comment can cause significant reputation damage. Explore the full Johns Hopkins healthcare social media policy , as well as a handy key points and FAQ page. Best practices for posting and communication.

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How to Use Nextdoor for Business: The Complete Guide

Hootsuite

People join Nextdoor to connect with their neighbours and communities. Nosy neighbours may grab the headlines, but businesses are central to the Nextdoor community. Engage with the community. Gauge their local reputation. Go to Your Reputation in the left-side menu. But can you use Nextdoor for business?

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