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10 Sentiment Analysis Tools to Measure Brand Health

Social Media Today

Brand health is a collection of metrics which represent brand awareness, brand reputation, and brand’s share of voice.

Sentiment 215
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4 experts on the social customer care metrics that fuel their top goals

Sprout Social

We’ll walk through their top four goals, social customer care metrics and where to find them. Key metrics: Average reply time. The report breaks down reply metrics by team member, so each person can remain informed of and accountable for their performance. Key metrics: Reply or response rate. Offer 24/7 support.

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13 Metrics to Track for Social Media Success

Social Media Strategies Summit

Image source Demonstrating the impact of your actions is all about monitoring the right metrics for social media marketing — metrics that speak directly to your overarching business goals. To help you choose those metrics, we’ve rounded up 13 of the most impactful social media metrics to track.

Metrics 130
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How to analyze customer sentiment to improve customer experience

Sprout Social

That’s what sentiment analysis is all about. In this post, you’ll learn what customer sentiment analysis is, why it matters and how to do it right. Table of Contents What is customer sentiment analysis? Why do you need to analyze customer sentiment? Why do you need to analyze customer sentiment?

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The 7 Most Important Social Media Marketing Metrics

Keyhole.co

Why social media marketing metrics matter? Content social media marketing metrics. Brand mentions and sentiment. Conversation social media metrics. Conversion social media metrics. Why do social media marketing metrics matter? Content-based social media marketing metrics: Are your posting efforts working?

Metrics 131
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How to Use YouTube Analytics and Track the Right Metrics

Hootsuite

Marketers can track just about everything from the YouTube Studio dashboard, from YouTube channel analytics right down to real-time video metrics. Tap into the right YouTube metrics to understand what your audience values and how to keep them engaged. YouTube metrics explained. YouTube channel metrics. Audience metrics.

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The social media customer service metrics that experts measure

Sprout Social

In this article, we’re breaking down the essential social media customer service metrics you need to track to ensure you provide exceptional service and care on social. What are social media customer service metrics? But the use of these metrics goes beyond improving the customer experience.

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